L’ALLÉE Loyalty Program – Q&A
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General Information
All customers who have an account on L’ALLÉE’s website are automatically eligible to participate in the program.
The Loyalty Program is designed to reward returning customers through a point-accumulation system.
Points can be redeemed for discount vouchers on future purchases.
Earning Points
You earn 3% of the value of your purchased items (after discounts) as points, once your order is successfully paid.
Example: If your order total is $788 → You get 24 Points.
Points are calculated based on the final amount paid after promotions or discounts.
Points are added after the order is successfully paid.
Using Points and Redeeming Vouchers
Yes, you can redeem your points for electronic discount vouchers
Vouchers are issued as electronic codes or automatically saved in your customer account.
You can redeem your points once you’ve reached one of the tier levels listed above.
Vouchers are issued as electronic codes or automatically saved in your customer account.
Voucher Validity & Expiry
How long is my voucher valid?
Yes, you will receive notifications within 7 days before the voucher expires, so you can use it in time.
No, expired vouchers are no longer valid and cannot be reissued.
Additional Benefits & Flexibility
Yes! L’ALLÉE vouchers can be used together with other ongoing promotions.
Absolutely. If you don’t plan to use it, you can give the voucher code to a friend or loved one.
No, L’ALLÉE Points cannot be exchanged for cash and are only valid for voucher redemptions.
No, points are non-transferable.
Technical / Support
Simply log into your account on the L’ALLÉE website to view your current point balance and active vouchers.
The points earned from that returned item will be deducted from your account.
